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Terms & Conditions

Covid-19 Specific terms and conditions (updated February 2021):

We are now in lockdown part 3 and we must close our doors to all holiday makers. Whilst it’s devastating to do this and change your holiday dates we want to remain fair.  Guests who have bookings during this time will be offered a full refund or change of dates, please contact me if you have any queries regarding this. We are taking future  bookings now for all properties, but to make it simpler we are  asking for £150 deposit, with the balance due just two weeks prior to your holiday dates, instead of the usual eight weeks. All monies will be refunded including deposits, or dates altered should the government national lockdown remain or your/ or our area go into  tier 3/tier 4, so you can be confident that by booking you will not lose your  money under these current conditions.  These terms will be reviewed as time progresses and altered as necessary.

For clarity, our policy is, we will not accept guests who have moved into  tier 3 ‘very high risk’ areas or tier 4 and as such a full refund will be offered or re arranged for a  later date.  Please do not attempt to book if you or  any of your party live in these areas, thank you.

If you contract  Covid 19   yourself or have to self isolate, whether its from the track and trace system or you have been in contact with someone who has Covid 19 please let us know immediately,  We will refund or rearrange your holiday  up to one week before your arrival date. After this time, we cannot refund as it will not allow us enough time to re advertise the dates.  In these cases we strongly recommend you take out travel insurance beforehand.  There are several  insurance companies that do cover for covid 19 and whilst we can’t personally recommend , please see the following,

www.which.co.uk/money/insurance/travel-insurance

www.trailfinders.com/insurance

www.postoffice.co.uk

A high standard of cleaning has always been a priority for us, in this period every effort will be made to take extra precautions (following WHO guidelines)  to provide you a relaxing and enjoyable safe stay in this beautiful area. We look forward to seeing you soon. During this period we have to allow a little longer for cleaning and therefore arrival time is delayed until 4pm.

Should you develop symptoms whilst staying with us, we would ask if you could let us know immediately and return home as soon as possible. if you are too ill and need to self isolate , meaning further days stay at one of our properties, we will have to charge accordingly ( re future guest disruption).  We will help all we can with regards bedding, medicines, food etc to make sure you have everything you need but the extra cost must be covered by yourselves and any extra cleaning measures we have to take.

 

Normal Terms and Conditions

The properties known as Nurse Cherry Cottage, Billy Gill’s Cottage & Shepherds Hut are offered for holiday rental subject to confirmation by Louise & David Waller (the owners) to the renter (the client).

To reserve the property, the client should send an initial non refundable deposit of £150 together with a signed letter reserving their dates.

The balance of the rent is payable not less than 8 weeks before the start of the rental period. If payment is not received by the due date, the owner reserves the right to give notice in writing that the reservation is cancelled. The client will remain liable to pay the balance unless the owner is able to re-let the property.

Reservations made within 8 weeks of the start of the rental period require full payment at the time of booking.

Subject to clause 1 and 3, in the event of a cancellation, refunds of amounts paid will be made if the owner is able to re-let the property, and any expenses or losses incurred in so doing will be deducted from the refundable amount. The client Is strongly recommended to arrange full cover travel insurance including cancellation cover.

The rental period shall commence at 3.00pm on the first day and finish at 10am on the last day.

The client must agree to take good care of their holiday property and leave it clean and tidy and as they found it. The Client agrees not to act in any way that would cause disturbance to residents in neighbouring properties.

The client shall report to the owner or their agent (the key holder) without delay any defects in the property or breakdown of equipment or appliances in the house or garden. Arrangements for repair/replacement will be made as soon as possible. All breakages and damage must be paid for by the guest.

The owner shall not be liable to the client for any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment/or appliance in the property and garden. The replacement of lost keys incurs a charge of £10 per set.
For any loss/damage or injury that is a result of adverse weather conditions,riot,war,strikes or other matters beyond our control.

We do not accept hen or stag parties.

We regret we cannot accept responsibility for any lost property left behind at the end of your stay.

In the unlikely event that your holiday accommodation becomes unavailable due to reasons beyond our control eg burst pipes, heating breakdowns, in the first instance alternative dates will be offered and if an alternative date cannot be agreed all monies excluding deposit will be returned in full and we shall not be under any other liability.

The owners or representatives shall be allowed access to the holiday accommodation at any reasonable time for essential maintenance or annual tourism inspection. Wherever possible this would be by prior arrangement.

If it is felt that there are reasonable grounds for complaints about your holiday home, we must be contacted immediately so that appropriate action can be taken during your stay.

No such matters can be dealt with after completion of your holiday.

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