Covid-19 Specific terms and conditions (updated July 2021):
If you cannot stay at one of our properties due to a national or regional lockdown, then all monies will be refunded.
For clarity, our policy is, we will not accept guests who have moved into tier 3 ‘very high risk’ areas or tier 4 and as such a full refund will be offered or re arranged for a later date. Please do not attempt to book if you or any of your party live in these areas, thank you.
If you contract Covid 19 yourself or have to self isolate, whether its from the track and trace system or you have been in contact with someone who has Covid 19 please let us know immediately, We will refund or rearrange your holiday up to one week before your arrival date, an admin charge of £30 will be deducted for this. After this time, we cannot refund as it will not allow us enough time to re advertise the dates. In these cases we strongly recommend you take out travel insurance beforehand. There are several insurance companies that do cover for covid 19 and whilst we can’t personally recommend , please see the following,
A high standard of cleaning has always been a priority for us, in this period every effort will be made to take extra precautions (following WHO guidelines) to provide you a relaxing and enjoyable safe stay in this beautiful area. We look forward to seeing you soon. During this period we have to allow a little longer for cleaning and therefore arrival time is delayed until 4pm.
Should you develop symptoms whilst staying with us, we would ask if you could let us know immediately and return home as soon as possible. if you are too ill and need to self isolate , meaning further days stay at one of our properties, we will have to charge accordingly ( re future guest disruption). We will help all we can with regards bedding, medicines, food etc to make sure you have everything you need but the extra cost must be covered by yourselves and any extra cleaning measures we have to take.
WE RESERVE THE RIGHTS TO MAKE AMENDMENTS TO THESE TERMS AND CONDITIONS
Normal Terms and Conditions
The properties known as , Billy Gill’s Cottage & Shepherds Hut are offered for holiday rental subject to confirmation by Louise & David Waller (the owners) to the renter (the client).
To reserve the property, the client should send an initial non refundable deposit of £200 together with a confirming e mail or letter reserving their dates.
The balance of the rent is payable not less than 8 weeks before the start of the rental period. If payment is not received by the due date, the owner reserves the right to give notice in writing that the reservation is cancelled. The client will remain liable to pay the balance unless the owner is able to re-let the property.
Reservations made within 8 weeks of the start of the rental period require full payment at the time of booking.
In the event of a cancellation, refunds of amounts paid may be made if the owner is able to re-let the property providing notice of at least two weeks have been given, the deposit is non refundable, and any expenses or losses incurred in so doing will be deducted from the refundable amount. The client Is strongly recommended to arrange full cover travel insurance including cancellation cover.
The rental period shall commence at 4.00pm on the first day and finish at 10am on the last day.
The client must agree to take good care of their holiday property and leave it clean and tidy and as they found it. The Client agrees not to act in any way that would cause disturbance to residents in neighbouring properties.
The client shall report to the owner or their agent (the key holder) without delay any defects in the property or breakdown of equipment or appliances in the house or garden. Arrangements for repair/replacement will be made as soon as possible. All breakages and damage must be paid for by the guest.
The owner shall not be liable to the client for any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment/or appliance in the property and garden. The replacement of lost keys incurs a charge of £10 per set.
For any loss/damage or injury that is a result of adverse weather conditions,riot,war,strikes or other matters beyond our control.
We do not accept hen or stag parties.
We regret we cannot accept responsibility for any lost property left behind at the end of your stay.
We do not accept pets, smoking,vaping or e cigarettes at any of the properties.
In the unlikely event that your holiday accommodation becomes unavailable due to reasons beyond our control eg burst pipes, heating breakdowns, in the first instance alternative dates will be offered and if an alternative date cannot be agreed all monies excluding deposit will be returned in full and we shall not be under any other liability.
The owners or representatives shall be allowed access to the holiday accommodation at any reasonable time for essential maintenance or annual tourism inspection. Wherever possible this would be by prior arrangement.
If it is felt that there are reasonable grounds for complaints about your holiday home, we must be contacted immediately so that appropriate action can be taken during your stay.
No such matters can be dealt with after completion of your holiday.